GenAI for Financial Technical Support: The Poste Italiane Case Study
May 13, 2025 — 12:00 pm - 12:30 pmWorkshop 4
Description
Spindox and Poste Italiane present a real-world example of how a GenAI-based solution can revolutionize technical support. Thanks to a strategic vision and a clear long-term path, Poste is transforming the Service Desk for Financial Consulting support, reducing ticket resolution times from days to hours, and achieving a First Contact Resolution rate above 90%. The project leverages a robust knowledge base, problem fingerprinting, and human feedback to enhance efficiency and customer satisfaction. Discover how AI revolutionizes support services, making them faster, smarter, and more adaptive.
