“Hello?” 970 Italian SMEs handed over their phone calls to AI for 12 months. What really happened
May 20, 2026 — 02:45 pm - 03:15 pmStandup Stage 1
Already registered? Log in now to personalize your experience!

Description
Between dialects, skeptical people, and angry customers: for 12 months, AI phone assistants handled sales and customer care for Italian SMEs. Inbound calls, lead qualification, appointments, and after-sales support.In this talk: real data from 12 months on the phone, the mistakes that make a customer hang up after the first “hello,” and what worked—and what didn’t.

