AI and Contact Centers: from hype to practice amid opportunities, expectations, and regulations

May 13, 2025 — 02:00 pm - 02:15 pm
Main Stage

Description

AI is reshaping contact centers: efficiency, personalization, and compliance come together for innovative and ethical customer care.

Gabriele Ientile

Villa&Associati

https://www.linkedin.com/in/gabrieleientile/

Marco Lunghini

ELLYSSE

https://www.linkedin.com/in/marco-lunghini-5189a46/

ELLYSSE

Ellysse is an innovative company developing multichannel contact center solutions, using chatbots and voicebots to optimize customer interaction, improving efficiency and the overall experience.

VILLA & Associati

Villa & Associati STA s.r.l. is a law firm structured as a limited liability company, a strategic partner of banks and financial intermediaries. It provides specialized consultancy in judicial debt...