AI WEEK

Title

The importance of alphanumeric voice recognition in call centers

May 13, 2025 — 01:45 pm - 2:00 PM
Tech Stage

Chatbot

Description

In conversational virtual agent applications, or Voicebots, it is often necessary to recognize alphanumeric codes, such as tax identification numbers or license plates. The use of speech-to-text (STT) transcribers does not guarantee optimal results. For this reason, Interactive Media has developed a dynamic STT mechanism that leverages multiple AI engines, depending on the application context. The resulting alphanumeric recognition performance surpasses that of humans.

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