Title
The importance of alphanumeric voice recognition in call centers
May 13, 2025 — 01:45 pm - 2:00 PMTech Stage

Description
In conversational virtual agent applications, or Voicebots, it is often necessary to recognize alphanumeric codes, such as tax identification numbers or license plates. The use of speech-to-text (STT) transcribers does not guarantee optimal results. For this reason, Interactive Media has developed a dynamic STT mechanism that leverages multiple AI engines, depending on the application context. The resulting alphanumeric recognition performance surpasses that of humans.