AI WEEK

Title

The importance of alphanumeric voice recognition in call centers

May 13, 2025 — 01:45 pm - 2:00 PM
Tech Stage

Description

In conversational virtual agent applications, or Voicebots, it is often necessary to recognize alphanumeric codes, such as tax identification numbers or license plates. The use of speech-to-text (STT) transcribers does not guarantee optimal results. For this reason, Interactive Media has developed a dynamic STT mechanism that leverages multiple AI engines, depending on the application context. The resulting alphanumeric recognition performance surpasses that of humans.

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