The Agentic Revolution: Scaling Next-Gen Customer Experiences with Google Cloud
May 19, 2026 — 08:30 am - 09:00 amMaxi Stage 2
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Description
We are at the beginning of a fundamental shift where AI is evolving toward native multimodal reasoning. By leveraging Google Cloud’s unified technology stack, companies can achieve the Agentic Shift: the transition from passive systems to autonomous agents that proactively operate on behalf of the user. This session explores how to scale these innovations to anticipate needs and solve problems in real time, delivering an unprecedented customer experience.

