Smile.CX: unifying people, processes, and AI into a single evolving platform
May 19, 2026 — 01:45 pm - 02:15 pmStage 1
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Description
Beyond traditional models: Smile.CX introduces a fluid ecosystem of connected intelligences. A technological and methodological framework where Supervised AI transforms the contact center into an AI Operation Center, unifying people, AI, processes, and metrics within a single evolving platform.

