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Description
Claims management involves high volumes, operational complexity, and strong pressure on time, cost, and service quality. Today, AI and Generative AI are transforming this field by enabling new interaction models across the entire claims lifecycle.
Advanced virtual assistants make it possible to automate key processes, improving the customer experience by removing time constraints and reducing waiting times. The talk will present the benefits of adoption from both the customer’s perspective and the insurance company’s point of view.
The Unipol Group is one of the leading insurance companies in Italy and Europe, a market leader in non-life insurance and active across various insurance segments and diversified services. Through...
NTT DATA is an innovative company in IT and business services. It supports client transformation through consulting, industry solutions, business process services, digitalization, IT modernization,...
