From Cloud Foundations to AI Agents: How Iren Is Redefining Customer Operations

May 20, 202601:30 pm - 02:00 pm
Stage 4

Description

The cloud as a strategic enabler, AI agents as an accelerator of change. Iren shares the journey that is bringing agentic intelligence into Customer Operations today and extending it as a transformative lever across the entire company. A concrete vision of an augmented enterprise.
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ACCENTURE

Accenture is a multinational offering consulting, technology, and outsourcing services. In the field of artificial intelligence it assists companies in integrating AI solutions to optimize...

Gruppo Iren

Iren is one of Italy’s leading multi-utility companies, active in the electricity and gas sectors, district heating, integrated water services, and waste management and environmental services. In...