Automating High-Volume Customer Interactions with Agentic AI
May 20, 2026 — 12:30 pm - 01:00 pm
Stage 4
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Description
As customer demand grows, automation becomes essential to scale service without increasing operational costs.
This session explores how Genesys Automate enables organizations to handle high-volume tasks, such as order tracking and scheduling, by combining Virtual Agents, Agentic Virtual Agents, and AI-driven supervision.
Moving beyond traditional conversational automation, agentic AI can reason, take action across systems, and safely complete customer requests end to end.
The focus is on how this new approach to automation improves efficiency, containment, and service continuity, while remaining flexible and easy to design.
Genesys powers over 25 billion customer experiences worldwide every year. Chosen by more than 10,000 companies in over 100 countries, its leading cloud and on-premise solutions orchestrate seamless...
