Speaker

Nicola Ferrara

Konecta

Head of Operational Excellence

https://www.linkedin.com/in/nicola-ferrara1/

Description

Nicola Ferrara is the Head of Operational Excellence at Konecta, where he leads strategies to optimize and improve operational processes, aiming to ensure service efficiency and excellence while supporting the company’s growth and innovation.

INTERVENTIONS SCHEDULED

Workshop 6

May 14, 2025

9:00 AM9:30 AM

Virtual Assistants in the digitalization Journey of TRENITALIA's Customer Care

Massimiliano Astrologo

TrenitaliaResponsabile Servizi di informazione in anormalità e assistenza clienti

Nicola Ferrara

KonectaHead of Operational Excellence

Marco Pagano

INTERACTIVE MEDIASales Director Italy

Speaker

Nicola Ferrara

Konecta

Head of Operational Excellence

Description

INTERVENTIONS SCHEDULED

Virtual Assistants in the digitalization Journey of TRENITALIA's Customer Care

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