Smile.CX: unifying people, processes, and AI into a single evolving platform

May 19, 2026 — 01:45 pm - 02:15 pm
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Description

Oltre i modelli tradizionali: Smile.CX introduce un ecosistema fluido di intelligenze connesse. Un framework tecnologico e metodologico dove l'AI Supervised trasforma il contact center in un AI Operation Center, che unifica persone, AI, processi e metriche in un’unica piattaforma evolutiva.

Denis Gasparin

SMILE.CX
15

SMILE.CX

Smile.CX originated from Esosphera (2014), creator of GAIA, one of Italy’s first conversational AI solutions. In 2023 it joined the Covisian Group and GAIA became part of Smile.CX, a CCaaS suite...